Resources

As an employer making decisions about workforce language training, it's important that you have as much information as possible. Please use the links on this page to read about other companies who have invested in their employees through Occupational Spanish or Workforce ESL training and to familiarize yourself with the changing demographics of the U.S. and how this affects the workplace.

Occupational Spanish

Title	Publication
English-speaking managers learn to use Spanish in workplace	Nation's Restaurant News, June 27, 2005
Spanish-Speaking Managers Help Boost Morale, Retention	Illinois Restaurant Association Newsletter, March/April 2005
I say potato, you say potato: as workforce and customer diversity grow, employers offer foreign language training to staff	HR Magazine, January 2004
Language class helps hospital staff become more hospitable	HR Magazine, February 2002
Learning practical Spanish: classes geared toward workplace needs	The Atlanta Journal-Constitution, May 30, 2004
Workplace Spanish class reflects Hispanic influx	Cincinnati Enquirer, July 17, 2004
Crossing language barriers	The Arizona Republic, Aug. 30, 2004
Class focuses on phrases used on the job	The Grand Rapids Press, January 28, 2005
Diversity in the workplace: the changing language of business	BostonWorks.com
Prepping U.S. Employees for Mexican Success	SHRM Global Forum Library
More Companies Recruit Bilingual Employees	Employment Management Today, Fall 2004, vol. 9, No. 4

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Workforce ESL

Title	Publication
Language Barriers Hurt Retention	National Restaurant News, April 17, 2006
The Ten-Minute Manager's Guide to...Communicating With Employees	Restaurants & Institutions, June 1, 2006
Bridging the gap: local employers reach out to growing multicultural work force	Minneapolis-St. Paul Business Journal, September 24, 2004
Confabs: ESL training dearth hurst industry HR goals	Nation's Restaurant News Magazine, August 23, 2004
Southern hospitality assimilates Hispanic Workers	HR Magazine December 2000
No translation necessary	MN Sun, October 1, 2004
English Classes Enable Top-Notch Service	HR Magazine, July 2003
Chipotle teaches culture along with perfect burrito	Houston Chronicle, Oct. 27, 2004
Chipotle's Cultural Sensitivity Training	Chicago Public Radio's Eight Forty-Eight, October 14, 2004
ESL class translates into confident workers.	Nation's Restaurant News, July 14, 2003
Bilingual workers ascend management ranks.	Nation's Restaurant News, March 17, 2003
Learning the mother tongue of those they feed	Skyway News, October 4-10, 2004
Combining ESL and Job Training	ESL Magazine, Sept./Oct. 2002
Enhancing Employement Opportunities for Individuals with Limited English Proficiency and Cultural Barriers	NGA Center for Best Practices, February 15-16, 2000
A grasp of English is more than a job skill	Seattle Post-Intellegencer Reporter, August 4, 2003

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Immigration and Workforce Development

Title	Publication
Increasing the Visibility of the Invisible Workforce	Boston College Center for Work and Family, April 2004
The Language of Opportunity: Expanding Employment Prospects for Adults with Limited English Skills	Center for Law and Social Policy, August 2003
A profile of the low-wage immigrant workforce	Immigrant Families and Workers Brief No. 4, November 2003
Mexican Immigrants in the US Labor Force	Migration Information Source, March 1, 2004
What kind of work do immigrants do?	The Migration Policy Institute, January 21, 2004
Winning Workforce Ideas 2004	National Restaurant Assoc. Educational Foundation & Coca-Cola North American Foodservice and Hospitality Division
Latinos Drive Growth

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